We are here for you

Customer service is not a department to us. It is a promise. Every message that comes in is read by a real person who understands that behind every order is a family, a budget, a baby, and a whole lot of love. We do not use scripts. We do not pass you around. We treat every question like it matters, because it does.

Whether you need help choosing a size, tracking a package, starting a return, or just want to know which fabric is softest for sensitive skin, we are here to help. This page explains how our customer service works, what you can expect from us, and how to reach the right person as quickly as possible.

How to reach us

The best way to get in touch is through our Contact Us page. There you will find a simple form that lets you tell us exactly what you need. We ask for your name, your email address, your order number if you have one, and a short description of how we can help. The more detail you give us, the faster we can resolve your issue.

We do not publish a phone number or a physical address because we want to keep our team focused on responding to messages as quickly and thoughtfully as possible. We have found that written communication is clearer, more trackable, and easier to reference when you need to follow up. It also means we can help customers all over the world without time zone limitations.

What to expect when you contact us

When you send us a message through the Contact Us page, here is what happens next.

First, you will receive an automatic confirmation that your message has been received. This is not a response — it is just a signal that your message made it to us safely. If you do not see this confirmation, check your spam folder or try sending your message again.

Second, a member of our team will read your message and respond as quickly as possible. We aim to reply to every message within one to two business days, though during busy periods it may take a little longer. We appreciate your patience and promise that your message has not been lost.

Third, if your issue requires more information — a photo of a damaged item, a clarification about sizing, or additional details about your order — we will ask for it clearly and explain why we need it. We will never ask for sensitive information like your full credit card number or your social security number through email or a contact form.

How we handle common requests

Order status and tracking

If you are wondering where your order is, the first place to check is the tracking link in your shipping confirmation. That link will give you the most up-to-date information about your package's location and estimated delivery date. If the tracking has not updated in more than five business days, or if the tracking link is not working, reach out through the Contact Us page and we will investigate on your end.

Returns and exchanges

If you need to return or exchange an item, start by reviewing our Refund Policy. It explains what is eligible, how to initiate a return, and what to expect during the refund process. If you have read the policy and still have questions, contact us with your order number and a brief description of what you would like to return or exchange. We will guide you through the next steps.

Sizing and fit

Choosing the right size can be tricky, especially when your body is changing. If you are between sizes or unsure which style will work best for your stage, send us a message with your measurements and a little about what you are looking for. We are happy to make a recommendation. We would rather help you get it right the first time than have you deal with a return later.

Product questions

If you want to know more about a specific fabric, how a clasp works, whether a style is suitable for pumping, or anything else about our products, just ask. We know our products inside and out and are always happy to talk through the details.

Damaged or incorrect items

If your order arrives damaged or you receive the wrong item, contact us immediately with your order number and a photo of what you received. We will make it right as quickly as possible — usually by sending a replacement at no cost to you. We ask that you report any issues within seven days of delivery so we can address them promptly.

Our commitment to fair resolution

We believe that most problems have simple solutions. If something is not right, we will work with you to find a fair outcome. That might mean a replacement, a refund, a discount on a future order, or something else entirely. We do not believe in making customers jump through hoops or argue their case. If you come to us with a genuine issue, we will treat you with respect and do our best to help.

At the same time, we ask for honesty and good faith. Our return policy exists to protect customers, not to be exploited. We reserve the right to refuse returns or refunds in cases of obvious abuse, but we approach every situation with an open mind and a willingness to listen.

Response times and availability

Our customer service team is available Monday through Friday, excluding major holidays. Messages received over the weekend or on holidays will be answered on the next business day. We do our best to respond within one to two business days, but during peak seasons — like the weeks leading up to major holidays or during new product launches — it may take a little longer. We appreciate your patience and promise that every message will be answered.

If you have not heard from us within three business days, please follow up. Occasionally, messages get filtered into spam or lost in the shuffle. A gentle reminder helps us make sure you are not left waiting.

Privacy and security

We take your privacy seriously. Any information you share with us through the Contact Us page is used only to respond to your inquiry and to improve our service. We do not sell your information, share it with third parties for marketing purposes, or use it for anything other than helping you. For more details, please review our Privacy Policy.

A final word

We know that reaching out for help can feel like a hassle, especially when you are already stretched thin. We want to make it as easy as possible. If something is not clear, ask. If something is not right, tell us. We are here to help, and we genuinely want to hear from you. Thank you for giving us the chance to make things right.