How we get your order to you

We know that waiting for a package can feel like forever, especially when you are excited about what is inside. We also know that shipping costs and customs fees can turn a good deal into a bad surprise. That is why we have designed our shipping process to be as simple, transparent, and affordable as possible. This Shipping Policy explains how we process orders, how long delivery takes, and what you can expect from the moment you click "buy" to the moment your package arrives.

Order processing

Once you place an order, our team gets to work right away. We aim to dispatch all orders within 1 to 3 business days. Business days are Monday through Friday, excluding major holidays. Orders placed on weekends or holidays will be processed on the next business day.

During busy periods — such as holiday sales or new product launches — processing may take slightly longer. If there is a significant delay, we will notify you by email and keep you updated on the status of your order. We appreciate your patience during these times.

Order confirmation

As soon as you place your order, you will receive an order confirmation email with the details of your purchase. Please review this confirmation carefully to make sure everything is correct, including your shipping address. If you notice an error, contact us through the Contact Us page as soon as possible. We will do our best to update your order before it ships, but we cannot guarantee changes once processing has begun.

Delivery times

Once your order has been dispatched, estimated delivery is 6 to 12 business days. This estimate applies to all destinations worldwide. Delivery times may vary depending on your location, local postal service efficiency, and other factors outside our control, such as weather or customs delays.

We know that waiting can be frustrating, especially when you are eagerly anticipating a package. We provide tracking information for every order so you can follow your package's journey from our warehouse to your door. If your tracking has not updated in more than five business days, or if you have concerns about your delivery, contact us through the Contact Us page and we will investigate on your behalf.

Shipping costs

Shipping is free worldwide, with no minimum purchase and no hidden fees. The price you see at checkout is the price you pay. We do not charge extra for shipping, handling, or packaging. We do not add surcharges for remote destinations or oversized items. Free means free.

Duties and customs

All duties, taxes, and customs fees are included in the price you pay at checkout. You will not be asked to pay any additional fees when your package arrives. We know how frustrating it can be to order something online and then get hit with an unexpected customs bill — so we have eliminated that surprise entirely. The amount you see at checkout is the final amount you will pay.

Tracking your order

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number and a link to track your package. You can use this link to see where your package is and when it is expected to arrive. Tracking information may take a day or two to update after your order is dispatched, so please do not be alarmed if the tracking page shows no movement right away.

If you have not received a shipping confirmation email within 5 business days of placing your order, please check your spam folder. If it is not there, contact us through the Contact Us page and we will resend it.

Address accuracy

Please make sure your shipping address is correct before placing your order. We are not responsible for packages that are delivered to an incorrect address provided by the customer. If you realize that your address is incorrect after placing your order, contact us immediately. We will do our best to update the address before your order ships, but we cannot guarantee changes once processing has begun.

If a package is returned to us because of an incorrect address, we will contact you to arrange reshipment. Additional shipping charges may apply in this case.

Lost or delayed packages

While we do our best to ensure every package arrives safely and on time, occasionally things go wrong. If your tracking information shows that your package was delivered but you did not receive it, please check with neighbors, family members, and your local post office before contacting us. Sometimes packages are left in unexpected places or held at a local facility for pickup.

If your package appears to be lost in transit, contact us through the Contact Us page and we will work with the carrier to investigate. If the package cannot be located, we will send a replacement at no cost to you. We ask for your patience during this process, as investigations can take several business days.

Multiple items and split shipments

If your order contains multiple items, they may ship separately depending on availability and warehouse location. You will receive a separate shipping confirmation for each shipment. If you receive one item but not another, please check your email for additional tracking information before contacting us.

Changes to this policy

We may update this Shipping Policy from time to time to reflect changes in our practices or for other operational reasons. When we make changes, we will post the updated policy on this page. We encourage you to review this policy periodically to stay informed about how we are getting your orders to you.

Questions

If you have questions about this Shipping Policy or about a specific order, please reach out through our Contact Us page. We are happy to help and will respond as quickly as possible. Thank you for shopping with us — we appreciate your trust and are committed to making sure your order arrives safely and on time.